RicLu GOOD WEAR Guarantee
No shoe lasts forever, and even if you keep shoes for years they continue to break down with each use so each walk or jog or even a day out becomes more of an injury waiting to happen rather than an aide to good foot health. 300 miles is the average HEALTHY lifespan of an athletic shoe made for daily use. Most people continue to wear them long after they've surpassed their prime...but then again we are back to the issue of good foot health and probably injuries to tendons and ankles.
We don't want kids wearing bad shoes....so we make sure our RicLu designs hold up the ENTIRE 6 months it takes to grow out of them (based on typically childhood growth spurt patterns.) If our shoes malfunction in the any of the following ways, 6 months from date of receipt as provided by tracking number, we will prorate them with a new pair of the same size and style:
1. Sole detaches from the mesh lining ( pictures required)
2. Sole wears down and has no tread left on the ball of the foot, meaning the sole is completely smooth and creating a slip hazard for child. (pictures required)
3. Memory foam lining splits or breaks (shoe must be sent in to confirm lining was not sent through a dryer. See below for washing and care instructions)
2. Sole wears down and has no tread left on the ball of the foot, meaning the sole is completely smooth and creating a slip hazard for child. (pictures required)
3. Memory foam lining splits or breaks (shoe must be sent in to confirm lining was not sent through a dryer. See below for washing and care instructions)
We desire to create footwear that endures the fast paced 6 month growth spurt of a child, so if any of the above conditions apply with the first 4 months of the time period, we will replace the shoe with the same size and style as before. It product failure happens within the last 2 months of purchase we will offer you a replacement of the same size and style at a discount of 75% off.
Any claims can be sent via the CONTACT US form.
Washing and Care Instructions:
RicLu shoes may be laundered in a washing machine on a gentle cycle with laces removed but please do not dry them in the dryer unless you have removed the memory foam lining first ( if applicable to the design). Failure to do this will shrink the memory foam lining and void the GOOD WEAR guarantee. Allowing them to arrive dry upside down overnight is always the best option. We will not replace shoes with insoles that have been shrunken
